Policies & Procedures
A hard copy will be available upon request. To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original manufacturer's packaging. You’ll also need the receipt or proof of purchase. Please note that returns of non-faulty items will be at your own cost.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a returns declaration form, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these circumstances, it's best to keep hold of all packaging just to be sure.
Please do not throw away any product which has been damaged during delivery or that appears to be faulty, doing so may affect your refund or replacement.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
If you have changed your mind, the product can be returned back to us for either a refund or exchange, this will be at your own cost. products being exchanged or returned must be unopened or unused, with tags, and in its original manufacturers packaging. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Refunds for Shopify payments customers will appear in their account within 10 working days. Refunds for PayPal customers may take up to 30 days.
Delivery options: worldwide shipping allowed but due to covid-19, delays and restrictions will need to be accounted for.
The General Terms below are legal terms that serve to protect us and make clear the privacy terms that will apply to customers of the author’s website. These terms below are here to give you a simple explanation of what the General Terms mean in plain English.
However, these plain English terms are not legally binding and the General Terms are still the legal terms that will apply in a legal dispute.
Personal Information: The author’s site stores your personal information when you use our site to order our products. Because of this, the author’s site takes on the legal responsibilities that come with storing this information.
Your Rights: You have the right to access, amend and delete the personal information you supply to us.
Security: Smart Train uses secure services through Wix which offers a high level of data security and encryption.
Third-party Links: When you click on a third-party link to another site that is not operated by us, we have no control over or responsibility for the content or privacy policies of these other sites.
By using the site, you consent to the author of ‘Seeking the Spirit Within’ of collecting, using and disclosing any personal information about you that is provided by you or another person as provided below.
Collection of Personal Information
The website only collects information that is:
Necessary for processing your data for which you have given consent; and
Legally required for it to collect.
For delivery orders
The type of personal information we collect or which we may hold about you may include, but is not limited to:
Contact phone number;
Storage of Personal Information
Your personal information will be kept confidential.
We may store your personal information temporarily or permanently in New Zealand. For the purposes of the General Data Protection Regulation (GDPR) New Zealand is considered a country which provides adequate protections for personal information, as confirmed by the European Commission in Commission Decision 2013/65/EU.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or statutory reporting requirements.
The author is the privacy officer and can be contacted at firstname.lastname@example.org.
Whenever you visit www.seekingthespiritwithin.co.nz (Website), the website collects information that your browser sends to us that is called Log Data which may include your computer's Internet Protocol (IP) address, browser version, pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amounts of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the Website and are stored on your device's hard drive.
Our Website uses these “cookies” to collect information and to improve our Website experience for visitors (for example to temporarily remember your session in order to not ask you to fill this information again each time you visit the Website or go to one page to another). Some other cookies are used to generate statistics or to remember your preferences.
You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer.
We endeavour to employ best practice standards to ensure unauthorized access and disclosure of your personal information does not occur.
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